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zonthel

Discover everyday favourites with a fresh perspective. Explore the collection and find something that feels naturally yours.

Quick links

CONTACT US

Website Operator:STORYFORGE STUDIOS INC

Business License Entity:STORYFORGE STUDIOS INC

Company Registration Number:20258006852

EIN:39-4275354

Registered Address:1312 17th Street Suite 2199, Denver, CO 80202, US

Customer Service Email: service@zonthel.com

Customer Support Phone:
+1 7193536745

About Us

About zonthel

zonthel is an online store operated by STORYFORGE STUDIOS INC, offering a curated selection of clothing for everyday wear.

Our collection includes dresses, blouses, hoodies, cardigans, vests, skirts, and shorts. We focus on versatile styles and easy outfit combinations for workdays, casual outings, travel, and relaxed weekends.

Through zonthel, customers can browse available products, review product details and pricing, place orders online, and access clear information about shipping, returns, privacy practices, and customer support.

Our Approach

At zonthel, we believe getting dressed should feel straightforward and personal.

Our product selection brings together wardrobe staples and styles you can combine with pieces you already own. From a blouse paired with trousers for work to a dress for a weekend outing or a hoodie for a relaxed day, our focus is on clothing that fits different everyday occasions.

We aim to provide a straightforward online shopping experience supported by clear product information, transparent store policies, and accessible customer service.

Customer Support

If you have questions about a product, an existing order, shipping, returns, or other store-related matters, please contact our customer service team.

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Store & Company Information

Store Name:
zonthel

Website:
zonthel.com

Website Operator:
STORYFORGE STUDIOS INC

Business License Entity:
STORYFORGE STUDIOS INC

Company Registration Number:
20258006852

Registered Address:
1312 17th Street Suite 2199, Denver, CO 80202, US

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Contact Us

Thank you for visiting zonthel. If you have questions about our products, an existing order, shipping, returns, or other store-related matters, our customer service team is available to assist you.

To help us handle your request efficiently, please provide your order number when contacting us about an existing purchase.

Customer Support

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond to customer service emails within 24–48 hours on business days. Requests received outside our service hours may be reviewed on the next business day.

Order & Product Assistance

You may contact us for assistance with:

Product information and general questions
Order status and order-related inquiries
Shipping and delivery questions
Returns and refund requests
Damaged, incorrect, or missing items
Other questions related to purchases made through zonthel

When contacting us regarding an order, please include your order number, the email address used to place the order, and a brief description of your request. If your inquiry concerns a damaged or incorrect item, photos may help us review the issue more efficiently.

Before Contacting Us

For questions regarding delivery times, return eligibility, refunds, or how we handle personal information, please review the relevant policies available on our website.

Please note that customer service inquiries should be sent through the contact details listed on this page so that we can properly review and respond to your request.

Frequently Asked Questions (FAQ)

Welcome to the zonthel FAQ. Here you can find answers to common questions about ordering, payments, shipping, tracking, order changes, returns, and customer support.

If you cannot find the information you need below, please contact us at service@zonthel.com . For questions about an existing order, please include your Order Number and the email address used when placing the order so that our customer service team can assist you efficiently.

Ordering & Payments

How do I place an order?

Browse the products available on zonthel, select the item and available options you would like to purchase, and add it to your cart. Once you are ready, proceed to checkout and provide the required shipping and payment information.

Please review your items, quantities, shipping address, and contact information carefully before completing your purchase.

How do I apply a discount code?

If you have a valid zonthel discount or promotional code, enter it in the designated discount code field during checkout.

On mobile devices, you may need to open the order summary to locate the discount code field.

After entering the code, select Apply and confirm that the discount has been reflected in your order total before completing payment.

Discount codes may be subject to specific terms, expiration dates, product restrictions, or other promotional conditions.

What payment methods do you accept?

The payment methods currently available to you will be displayed during checkout.

Depending on checkout availability, supported methods may include major credit or debit cards and compatible accelerated or digital payment options.

Please refer to the checkout page for the payment methods available for your specific order.

Why was my payment unsuccessful?

A payment may be declined for several reasons, including incorrect card information, insufficient funds, bank security restrictions, or an unsuccessful payment authorization.

Please verify your payment information and try again. If the problem continues, you may wish to contact your card issuer or select another available payment method.

Shipping & Delivery

How much does shipping cost?

Our standard shipping rate is $5.99 USD per order.

The applicable shipping charge will be displayed during checkout before you complete payment. Shipping charges may vary where a different rate or promotional shipping offer is shown at checkout.

How long does delivery take?

Orders are generally processed within 1–3 business days after payment confirmation. After dispatch, estimated delivery takes 10–20 business days. Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, customs processing where applicable, local delivery conditions, and other circumstances outside our direct control.

Please refer to our Shipping Policy for additional information.

How can I track my order?

Once tracking information becomes available, we will send it to the email address associated with your order.

You can use the tracking number provided to follow the progress of your shipment through the relevant carrier or tracking service.

Why isn't my tracking information updating?

Tracking information may not update immediately after a shipping label is created.

Please allow approximately 24–48 hours for initial tracking information to appear. Temporary gaps between tracking updates may also occur while a package is moving between carrier facilities or during international transit.

If there has been no tracking activity for an unusually long period, please contact service@zonthel.com with your order number.

Why did I receive only part of my order?

In some circumstances, an order containing multiple items may arrive in more than one package.

If your order is divided into separate shipments, the packages may arrive at different times. Where separate tracking information is available, it may be provided for each shipment.

If you believe an item is missing after all shipments have been delivered, please contact our customer service team.

Order Changes & Cancellations

Can I change my shipping address?

If you notice an error in your shipping information, contact us at service@zonthel.com as soon as possible.

Please include:

Your order number
The email address used for the order
Your current shipping information
The complete corrected shipping information

We will attempt to update the information if the order has not already entered processing or shipment. Once an order has been processed or shipped, we may be unable to change the delivery address.

Can I change an item, color, or quantity after ordering?

Please contact service@zonthel.com as soon as possible and provide your order number, order email, and the change you would like to request.

Changes cannot be guaranteed. If fulfillment has already begun, we may be unable to modify the order.

Can I cancel my order?

Please contact us as soon as possible if you wish to request cancellation.

Cancellation may only be possible before the order has entered processing or shipment. Once an order has already been shipped, it generally cannot be canceled and the applicable return process will need to be followed instead.

Please review our Refund Policy for the conditions that apply to returns, cancellations, and refunds.

Returns & Refunds

Can I return an item?

You may request an eligible return within 14 days after delivery. Items must be unused, unworn, unwashed, and in their original condition, with applicable tags and packaging. Return eligibility and exclusions are explained in our Refund & Return Policy.

Before sending any item back, please review the Refund Policy and contact service@zonthel.com if assistance is required.

Items should not be returned to an address without first reviewing the applicable return instructions.

When will I receive my refund?

After your return is received, inspected, and approved, refunds are generally processed within 5–10 business days to the original payment method.

Once a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Damaged, Incorrect or Missing Items

My order arrived damaged. What should I do?

If an item arrives damaged, defective, or incorrect, please contact service@zonthel.com within 7 days after delivery with your order details and clear photos or video.

To help us review the issue, please provide:

Your Order Number
The email address associated with your order
Clear photos or video showing the damaged item
A photo of the package and shipping label where relevant
A brief description of the problem

Please retain the item and original packaging while your request is being reviewed.

What if my item has a quality issue?

If you believe an item has a defect or quality-related issue, contact our customer service team and provide your order details, a description of the issue, and clear photos or video showing the affected area.

Our team will review the information provided and advise you of the appropriate next steps.

I received the wrong item. What should I do?

Please email service@zonthel.com and include your order number, order email, and clear photos of the item you received.

We will review the order information and assist you with the next steps.

What should I do if an item is missing?

First, check whether your order was divided into multiple shipments.

If all packages have been delivered and an item is still missing, contact service@zonthel.com with your order number and details of the missing item.

Product Questions

Where can I find product information?

Product information is provided on each product page, including available options, pricing, images, and other relevant product details.

Because zonthel offers different types of dresses, tops, knitwear, hoodies, vests, skirts, and shorts, sizing, materials, fit, and care requirements may vary between products.

Please review the individual product page before placing your order.

How do I choose a clothing size?

Review the sizing and fit information on the individual product page before ordering. Where measurements are provided, compare them with your own measurements or a garment that fits you well. Sizes and fit can vary between styles. If you need help, email service@zonthel.com with the product name and your question.

Will the product look exactly the same as the photos?

We aim to present product images and information as accurately as reasonably possible.

However, actual colors may appear slightly different depending on your device display, screen settings, lighting, and photography. Minor variations may also occur where applicable to the product.

Order Emails & Communication

I didn't receive my order confirmation. What should I do?

First, check your spam, junk, or promotions folder.

You should also confirm that the email address entered during checkout was correct.

If you still cannot locate your confirmation, contact service@zonthel.com and provide your name and the email address used when placing the order. If available, include any other information that may help us locate your purchase.

I haven't received my tracking number yet. What should I do?

Tracking information is provided after an order has been processed for shipment and tracking becomes available.

If you have not received it, please check your spam or junk folder first. If sufficient processing time has passed and you still have no tracking information, contact service@zonthel.com with your order number.

Customer Service

For questions about products, orders, shipping, returns, or after-sales support, please contact:

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond to customer service emails within 24–48 hours on business days.

When contacting us about an existing order, please include your Order Number and Order Email whenever possible.

Store & Company Information

Store Name:
zonthel

Website:
zonthel.com

Website Operator:
STORYFORGE STUDIOS INC

Business License Entity:
STORYFORGE STUDIOS INC

Company Registration Number:
20258006852

Registered Address:
1312 17th Street Suite 2199, Denver, CO 80202, US

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Shipping Policy

Shipping policy

Shipping Policy

At zonthel, we want you to understand what to expect after ordering. This policy covers processing, estimated delivery, shipping fees, tracking, and assistance with delivery issues.

Please review this policy before completing your purchase.

Order Processing

Processing Time

We generally prepare orders within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of increased order volume, processing may occasionally take longer than usual. If a significant issue affects the processing of your order, we may contact you using the email address provided at checkout.

Shipping Time

Estimated Delivery

After an order has been processed and dispatched, estimated delivery generally takes:

10–20 business days

Delivery estimates are not guaranteed arrival dates. Your destination, carrier operations, customs, local delivery conditions, weather, and other factors beyond our reasonable control may affect transit time.

The total time from placing an order to receiving it therefore consists of:

Order Processing: 1–3 business days
Estimated Shipping: 10–20 business days

Shipping Charges

Our standard shipping fee is:

USD $5.99 per order

The applicable shipping charge will be displayed during checkout before payment is completed.

If a different rate or shipping promotion applies, the charge shown at checkout takes precedence.

Shipping Availability

zonthel may accept orders for delivery to supported destinations shown during checkout.

Shipping availability can vary depending on the destination, product availability, carrier coverage, and other fulfillment considerations.

If your address cannot be serviced, you may be unable to complete checkout for that destination.

Order Fulfillment

Orders may be fulfilled from different available facilities or fulfillment partners depending on product availability and the delivery destination.

As a result, the shipping origin shown on a parcel may differ from our registered business address.

The registered address of STORYFORGE STUDIOS INC listed at the end of this policy is our company information and should not automatically be treated as a product return address.

Please contact customer service and follow our Refund Policy before returning any merchandise.

Tracking Your Order

Once your order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address provided with your order.

This confirmation will normally include your tracking number or tracking information.

Please allow approximately 24–48 hours after shipment for tracking information to begin updating, as carriers may require additional time to scan a parcel into their network.

Tracking Has Not Updated

Temporary gaps in tracking activity can occur while a shipment is moving between carrier facilities, during international transportation, or while being transferred to a local delivery provider.

A gap in tracking updates does not always mean your parcel has stopped moving.

If your tracking information has shown no meaningful update for more than 7 business days, please contact:

service@zonthel.com

Please include your order number and the email address associated with your purchase.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is divided into multiple shipments:

Packages may arrive on different dates.
Separate tracking information may be provided.
Receiving one package does not necessarily mean the remainder of the order is missing.

If all available shipments have been marked as delivered and you still believe an item is missing, please contact our customer service team.

Changing Shipping Information

If you entered an incorrect shipping address or need to request another order-related change, contact us as soon as possible after placing the order.

Please provide:

Your Order Number
The email address used to place the order
The information currently shown on the order
The corrected information you would like us to use

We will make reasonable efforts to accommodate your request if fulfillment has not yet begun.

Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address or other order information can be changed.

Customers are responsible for reviewing their shipping information carefully before submitting an order.

Delivery Attempts & Returned Packages

If a carrier is unable to complete delivery, it may make another delivery attempt, leave delivery instructions, hold the package for collection, or return the shipment according to its own procedures.

Customers should monitor tracking information and respond promptly to any instructions provided by the carrier.

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the package where required, please contact our customer service team for assistance.

Any applicable reshipping or refund arrangements will be handled according to the circumstances of the order and our applicable policies.

Lost Packages

If tracking indicates that a package may have been lost during transit, please contact us at service@zonthel.com .

We may review the shipment information and, where appropriate, work with the relevant carrier or logistics provider to investigate the delivery.

If the carrier confirms that a shipment was lost in transit, we will review the available resolution options based on the circumstances of the order.

Package Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:

Check around the delivery location and any safe delivery areas.
Ask household members, reception staff, or neighbors where appropriate.
Review any delivery notice or proof of delivery provided by the carrier.
Contact the local carrier using your tracking number.

If you are still unable to locate the package, contact service@zonthel.com with your order details so that we can review the available shipping information.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by authorities in the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Customs processing may also affect estimated delivery times.

Shipping Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control, including:

Customs inspections or clearance delays
Carrier disruptions
Severe weather
Transportation interruptions
Public holidays
High-volume shipping periods
Incorrect or incomplete delivery information
Other unforeseen logistics events

We will provide reasonable assistance where possible, but estimated shipping times should not be interpreted as guaranteed delivery dates.

Need Help With Your Shipment?

For questions about shipping, tracking, delivery, or an existing order, please contact our customer service team.

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

For faster assistance, please include your Order Number and the email address used to place the order.

Shipping Policy – Company Information

Store Name:
zonthel

Website:
zonthel.com

Website Operator:
STORYFORGE STUDIOS INC

Business License Entity:
STORYFORGE STUDIOS INC

Company Registration Number:
20258006852

Registered Address:
1312 17th Street Suite 2199, Denver, CO 80202, US

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

By placing an order with zonthel, customers acknowledge that shipping and delivery times are estimates and may be affected by circumstances outside our reasonable control.

Refund Policy

Refund policy

Refund & Return Policy

We want you to understand your options when shopping with zonthel. This policy explains returns, refunds, cancellations, and help with order issues.

Please review this Refund & Return Policy before completing your purchase. If you have any questions about an order or need assistance with a return, contact us at service@zonthel.com .

For faster assistance, please include your Order Number and the email address used to place the order.

1. Return Eligibility

You may request an eligible return within 14 days after delivery.

To be eligible for a return, the item must generally:

Be unused and in its original condition
Show no signs of wear, damage, washing, or alteration
Include the original packaging where applicable
Include any accessories or components originally supplied with the product
Be accompanied by valid order information

Returned items are reviewed for condition and eligibility before a refund is approved.

If more than 14 days have passed since confirmed delivery, we may be unable to accept a standard return request except where otherwise required by applicable law.

2. How to Request a Return

Before sending any product back, please contact our customer service team at:

service@zonthel.com

Please provide:

Your Order Number
The email address used to place the order
The item you wish to return
The reason for your return
Photos of the product where reasonably necessary

Our team will review your request and send instructions for an eligible return.

Please do not send products back without first contacting us.

3. Change-of-Mind Returns

Eligible unused products may be returned within the applicable 14-day return period, including where you have changed your mind or selected an unsuitable item or available variant.

For returns that are not caused by a product defect, shipping error, or other issue attributable to us, the customer may be responsible for the applicable return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

Returned products must satisfy the eligibility conditions stated in this policy.

4. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Materially different from the product ordered

please contact us within 7 days after delivery so that we can review the issue promptly.

Contact:

service@zonthel.com

Please include:

Your Order Number
Your Order Email
A description of the issue
Clear photographs showing the product and the reported problem
Video evidence where useful
A photograph of the package or shipping label where relevant

Please keep the affected item and its original packaging while the claim is being reviewed.

5. Resolution for Product Issues

Once we receive the required information, our customer service team will review the circumstances of the claim.

For an approved claim involving a damaged, defective, missing, or incorrect item, depending on the circumstances, we may offer an appropriate resolution such as:

Replacement
Partial refund
Full refund

We may request additional information where reasonably necessary to review the claim.

Submitting a claim does not automatically guarantee a particular resolution. The appropriate solution will depend on the nature of the issue and the information available to us.

6. Non-Returnable Items

Certain products may not be eligible for return where applicable, including:

Products that have been used, worn, washed, altered, or damaged after delivery
Products returned without required components or accessories
Products showing signs of misuse or improper handling
Items specifically identified as non-returnable or final sale before purchase
Items that cannot reasonably be accepted for hygiene or safety reasons, where applicable

This section does not limit rights relating to products that arrive damaged, defective, or incorrect, or other rights that cannot lawfully be excluded.

7. Exchanges

We do not currently offer direct exchanges for a different color, style, or variant.

If you purchased an item and would prefer another available option, please contact service@zonthel.com .

Where an ordinary return is eligible, you may return the original item according to this policy and place a new order for the preferred product.

For an approved damaged, defective, or incorrect-item claim, a replacement may be offered as part of the resolution.

8. Return Authorization

Do not return merchandise without first contacting our customer service team.

If your return is approved, we will provide the applicable return instructions.

Products sent without prior authorization may be difficult to identify and may delay or prevent processing.

The registered business address of STORYFORGE STUDIOS INC shown at the bottom of this policy is not automatically our merchandise return address.

Please use only the return instructions provided by our customer service team.

9. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

For an eligible return based on personal preference, change of mind, or selection of an unsuitable option, the customer may be responsible for return shipping costs.

For an approved claim involving an incorrect, damaged, or defective product attributable to us, we will provide the appropriate resolution and return instructions.

Any applicable shipping responsibility will be communicated before the return is sent.

10. Refund Processing

After an eligible returned item is received, we will inspect it and review the return.

If the refund is approved, it will generally be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after we receive and inspect the returned item.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The additional posting time depends on your financial institution or payment provider.

11. Original Shipping Charges

Original shipping charges are generally non-refundable for standard change-of-mind returns.

Where a refund results from an approved damaged, defective, or incorrect-item claim, applicable shipping charges may also be reviewed as part of the resolution.

Nothing in this section limits rights that may apply under mandatory consumer protection laws.

12. Order Cancellations

If you need to cancel an order, please contact:

service@zonthel.com

Please send your request as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment.

However, cancellation cannot be guaranteed once processing or shipment has begun.

Once an order has been dispatched, it generally cannot be canceled in transit. If eligible, you may request a return after delivery according to this policy.

13. Missing Items

If you receive your order and believe an item is missing, first check whether the order was divided into multiple shipments.

Multiple packages may arrive on different dates.

If all expected packages have been delivered and an item is still missing, contact:

service@zonthel.com

Please provide your order number and details of the missing item so that we can review the shipment.

14. Packages Lost in Transit

If tracking information indicates that a shipment may have been lost while in transit, please contact our customer service team.

We may review the tracking information and, where appropriate, work with the carrier or logistics provider to investigate.

If the shipment is confirmed as lost in transit, we will review the circumstances and provide an appropriate resolution.

15. Package Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

Check the delivery location and surrounding areas.
Ask household members, reception staff, or neighbors where appropriate.
Review any delivery notice or proof of delivery.
Contact the local carrier using your tracking number.

If you still cannot locate the shipment, contact service@zonthel.com with your order information.

We will review the available delivery information and provide reasonable assistance where possible.

16. Refunds to the Original Payment Method

Approved refunds will normally be issued to the payment method originally used for the purchase.

If the original payment method is no longer available or another issue prevents the refund from being completed normally, please contact customer service so that we can review the situation.

We will not normally issue a refund to an unrelated third-party payment account.

17. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace any consumer rights that cannot lawfully be waived or limited under applicable law.

Where mandatory consumer protection laws provide additional rights or remedies, those requirements will apply.

18. Contact Us About a Return or Refund

For questions concerning returns, refunds, cancellations, damaged products, incorrect items, or other order-related issues, contact:

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond to customer service inquiries within 24–48 hours on business days.

For faster assistance, please provide:

Order Number
Order Email
Reason for your request
Photos or video where applicable

Refund & Return Policy – Company Information

Store Name:
zonthel

Website:
zonthel.com

Website Operator:
STORYFORGE STUDIOS INC

Business License Entity:
STORYFORGE STUDIOS INC

Company Registration Number:
20258006852

Registered Address:
1312 17th Street Suite 2199, Denver, CO 80202, US

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Privacy Policy

This Privacy Policy describes how STORYFORGE STUDIOS INC, which operates zonthel (zonthel.com), handles personal information when you browse, purchase, contact us, interact with advertising, or use our services.

This Policy also explains how certain third-party service providers, including advertising and measurement partners such as AppLovin, may collect, use, or receive information in connection with our website and advertising activities.

By using zonthel, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information involved varies according to your interactions with zonthel and our services.

Information You Provide to Us

When you place an order, contact customer service, create an account where available, subscribe to communications, or otherwise interact with zonthel, you may provide information such as:

Name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Account information, where applicable
Customer service communications
Information included in return or refund requests
Other information you voluntarily provide

Payment information may be collected and processed by the payment providers available through our checkout.

We do not necessarily receive or store complete payment card information.

Information Collected Automatically

When you visit or interact with our Site, we and certain service providers may automatically collect technical and usage information, such as:

IP address
Browser type
Device type
Operating system
Pages or products viewed
Referring website or source
Date and time of visits
Interactions with Site features
Approximate location derived from technical information
Cookie and similar technology information
Device or advertising identifiers, where applicable
Advertising and campaign interaction information

This information may be used to operate, secure, analyze, and improve our website and services and, where permitted, to measure or support advertising activities.

2. How We Use Personal Information

We may collect and use personal information for legitimate business and operational purposes, including to:

Process and manage orders
Process and verify payments
Arrange order fulfillment
Provide shipping and tracking information
Handle returns, refunds, and eligible claims
Respond to customer service inquiries
Communicate important information about an order
Maintain and improve our website
Understand how customers interact with our Site
Analyze website traffic and performance
Detect and prevent fraud or misuse
Maintain security
Maintain transaction and business records
Provide marketing communications where permitted
Measure advertising and campaign performance
Perform advertising attribution and analytics
Understand interactions with advertisements
Comply with applicable legal and regulatory obligations

We may also use information for other purposes disclosed to you when it is collected, where permitted by applicable law.

3. Orders and Payment Information

When you place an order through zonthel, we collect information necessary to process the transaction and arrange fulfillment.

This may include:

Name
Email address
Telephone number
Billing information
Shipping address
Products ordered
Order value
Transaction-related information

Payments may be processed by third-party payment service providers.

Those providers may collect and process payment information according to their own privacy policies, security practices, and applicable terms.

4. Cookies and Similar Technologies

zonthel and third-party service providers may use cookies, pixels, tags, scripts, local storage, device identifiers, and similar technologies in connection with our Site.

Depending on the technology and applicable settings, these technologies may be used to:

Keep shopping and checkout functions working
Remember customer preferences
Maintain Site security
Understand website traffic
Analyze Site performance
Measure interactions with products and pages
Understand advertising interactions
Measure advertising effectiveness
Perform campaign attribution
Support analytics
Provide or measure advertising where permitted

Some technologies are necessary for Site functionality, while others may be used for analytics, advertising, measurement, or other purposes.

Where required by applicable law, we may request consent before using certain non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings and, where available, privacy or cookie controls presented through the Site.

Disabling certain technologies may affect Site functionality.

5. Advertising, Analytics and Data Sharing

We may work with third-party advertising, analytics, attribution, measurement, and technology providers in connection with zonthel and our advertising activities.

In connection with these services, certain information may be collected, used, or shared with advertising and analytics providers.

Depending on the service, this information may include:

IP address
Browser information
Device information
Device or advertising identifiers
Cookie identifiers
Site interactions
Pages or products viewed
Referral information
Advertising interactions
Campaign information
Purchase or conversion events
Other technical or usage information

This information may be used to:

Measure advertising effectiveness
Attribute visits or conversions to advertising campaigns
Understand interactions with advertisements
Analyze campaign performance
Prevent fraudulent or invalid advertising activity
Improve advertising and measurement services
Support advertising activities where permitted by applicable law

The information processed by third-party providers may also be governed by their respective privacy policies and terms.

6. AppLovin Advertising and Data Processing

We work with AppLovin for advertising, campaign measurement, attribution, analytics, and related advertising services.

In connection with these services, certain information may be collected, used, or shared with AppLovin for advertising and related purposes, subject to applicable privacy laws and consent requirements.

Depending on how AppLovin services are implemented and used, and subject to applicable device, browser, consent, and privacy settings, information involved may include certain:

Device information
Browser information
IP address
Device or advertising identifiers
Cookie or similar technology information
Website interaction information
Advertising interaction information
Campaign and attribution information
Conversion or purchase-related events
Other technical information associated with advertising measurement

AppLovin may use information it receives in connection with its services according to its own privacy practices and applicable terms.

For more information about AppLovin's collection and use of your information, please review AppLovin's Privacy Policy:

https://legal.applovin.com/privacy/

Where required by applicable law, advertising cookies, pixels, scripts, or similar technologies will be used subject to applicable consent requirements and privacy choices.

7. Other Ways We Share Information

In addition to advertising and analytics providers described above, we may share personal information with service providers where reasonably necessary to operate our business and provide our services.

These may include:

Payment Providers
To authorize, verify, and process transactions.

Shipping and Fulfillment Providers
To prepare, ship, track, and deliver customer orders.

Website and E-Commerce Providers
To host, operate, maintain, and secure our online store and related systems.

Customer Communication Providers
To deliver transactional emails, customer service communications, and other necessary messages.

Professional and Compliance Providers
Where reasonably necessary for accounting, security, fraud prevention, compliance, or other legitimate business functions.

We may also disclose information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Enforce our agreements
Investigate suspected fraud or security incidents
Protect our rights, customers, or other persons
Complete a business transaction or restructuring where permitted by law

We do not disclose personal information to unrelated third parties solely for their independent marketing purposes except where permitted by applicable law and subject to any required consent or privacy choices.

8. Shopify and E-Commerce Services

zonthel uses Shopify technology to support the operation of our online store.

As part of providing e-commerce functionality, Shopify and related service providers may process information concerning your interaction with our Site, transactions, devices, and use of store features.

Information processed independently by Shopify is subject to its applicable privacy practices and terms.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

Order and transaction requirements
Customer service requirements
Return and refund records
Fraud prevention and security needs
Accounting and tax obligations
Applicable legal requirements
The establishment, exercise, or defense of legal claims

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include rights to request:

Access to certain personal information
Correction of inaccurate information
Deletion of certain personal information
Restriction of certain processing
Objection to certain processing
Withdrawal of consent where processing relies on consent
Opt-out from certain marketing communications
Choices regarding certain advertising or tracking activities
Other rights provided under applicable privacy law

Available rights depend on applicable law and may be subject to exceptions and identity verification.

To submit a privacy-related request, contact:

service@zonthel.com

We may ask for information reasonably necessary to verify your identity before handling certain requests.

11. Advertising and Cookie Choices

Depending on your location and applicable law, you may have choices regarding certain advertising, analytics, cookies, or similar technologies.

Where a consent or privacy management tool is made available through zonthel, you may use it to manage applicable preferences.

You may also be able to:

Adjust cookie settings in your browser
Restrict certain tracking technologies
Change advertising or privacy settings on your device
Withdraw previously provided consent where applicable

Your choices may affect how certain Site features or advertising technologies operate.

12. Marketing Communications

Where permitted and where any required consent has been provided, we may send promotional communications about zonthel products, offers, or store updates.

You can opt out of promotional emails using the unsubscribe option included in the communication or by contacting:

service@zonthel.com

Opting out of promotional communications does not prevent us from sending necessary transactional communications relating to:

Orders
Payments
Shipping
Returns or refunds
Customer service
Security or account matters

13. International Data Processing

zonthel operates online and may work with service providers located in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed outside the country or region where you reside.

Where applicable law requires specific safeguards for international transfers, we take reasonable steps to handle such transfers in accordance with applicable requirements.

14. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

No website, electronic transmission, or storage system can guarantee complete security.

Customers should also take reasonable precautions to protect account credentials, devices, and personal information.

15. Children's Privacy

zonthel is not intended for children under the age of 13, and we do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided personal information to us inappropriately, please contact:

service@zonthel.com

We will review the matter and take appropriate action where required.

Additional protections for children or minors may apply under the laws of particular jurisdictions.

16. Third-Party Websites and Services

Our Site may contain links to third-party websites, payment services, advertising providers, or other independently operated resources.

Third parties maintain their own privacy practices and policies.

zonthel is not responsible for the privacy practices, security, or content of independently operated third-party websites or services.

We encourage customers to review applicable third-party privacy policies before providing personal information directly to those parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

Our services
Advertising or analytics technologies
Service providers
Business practices
Legal or regulatory requirements

When changes are made, the revised version will be published on this page.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, how personal information is handled, advertising or privacy choices, or wish to submit a privacy-related request, please contact us.

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond to customer service inquiries within 24–48 hours on business days.

Privacy Policy – Company Information

Store Name:
zonthel

Website:
zonthel.com

Website Operator:
STORYFORGE STUDIOS INC

Business License Entity:
STORYFORGE STUDIOS INC

Company Registration Number:
20258006852

Registered Address:
1312 17th Street Suite 2199, Denver, CO 80202, US

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Terms of Service

Overview

Welcome to zonthel. These Terms of Service govern your access to and use of zonthel.com and the products, content, features, tools, and services made available through the website.

Throughout these Terms, “zonthel,” “we,” “us,” and “our” refer to STORYFORGE STUDIOS INC, the operator of zonthel.

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and services online.

Please review these Terms of Service before using the store or making a purchase.

By visiting, browsing, purchasing from, or otherwise using zonthel, you agree to these Terms of Service and the policies referenced within them, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, please discontinue use of the website.

1. Eligibility and Use of the Site

By using zonthel, you represent that you have reached the age of majority in your place of residence or otherwise have the legal capacity required to enter into a binding agreement.

Use our website lawfully and in accordance with these Terms.

When providing information through the Site, including during checkout, you agree that the information you provide will be accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.

2. Products and Product Information

zonthel offers clothing, including dresses, blouses, hoodies, cardigans, vests, skirts, and shorts.

We make reasonable efforts to display product descriptions, images, available options, and other information accurately.

However, product colors and appearance may vary slightly depending on factors such as:

Device display settings
Screen calibration
Lighting and photography
Individual product characteristics

We do not guarantee that every color or visual detail displayed on your screen will exactly match the physical product.

Product descriptions, availability, specifications, and other information may be updated when reasonably necessary.

We also reserve the right to discontinue products or limit their availability.

3. Orders

Submitting an order through zonthel constitutes an offer to purchase the products included in your order.

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted or dispatched.

We reserve the right, where reasonably necessary, to decline, cancel, or limit an order, including in circumstances involving:

Product unavailability
Incorrect pricing or product information
Payment authorization problems
Suspected fraud or unauthorized transactions
Unusual order activity
Delivery restrictions
Errors affecting the order

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

Please review your products, quantities, shipping address, contact details, and payment information carefully before submitting your order.

4. Prices and Payment

Product prices are displayed on the Site and may change from time to time.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious errors where permitted by applicable law.

Additional charges may include:

Shipping charges
Applicable taxes
Customs duties or import charges
Other charges disclosed during checkout

Our standard shipping charge and applicable delivery information are described in our Shipping Policy.

Available payment methods are displayed during checkout.

You agree to provide accurate and authorized payment information and represent that you are authorized to use the payment method submitted for your purchase.

5. Promotions and Discount Codes

From time to time, zonthel may offer promotional pricing, discounts, or discount codes.

Promotional offers may be subject to:

Expiration dates
Product restrictions
Minimum purchase requirements
Geographic limitations
Usage limits
Other conditions disclosed with the promotion

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to withdraw or modify promotions where reasonably necessary, subject to applicable law.

6. Shipping and Delivery

Orders are generally processed and shipped according to the timeframes described in our Shipping Policy.

Our current standard processing period is generally 1–3 business days, while estimated delivery after dispatch is generally 10–20 business days.

Delivery periods are estimates and are not guaranteed arrival dates.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, transportation interruptions, public holidays, and other logistics events.

Customers are responsible for providing accurate and complete delivery information.

Please review our Shipping Policy for complete shipping and delivery conditions.

7. Returns, Refunds and Order Issues

Returns, refunds, replacements, and claims are governed by our Refund & Return Policy.

Eligible returns and refunds are handled in accordance with our Refund & Return Policy, including the stated 14-day return window and its eligibility conditions.

If you receive an item that is damaged, defective, or incorrect, please contact us within the applicable claim period and provide the requested order information and supporting evidence.

Do not send merchandise to our registered company address unless our customer service team specifically instructs you to do so.

The registered address listed in these Terms is not automatically a merchandise return address.

8. Order Changes and Cancellations

If you need to request a change or cancellation, contact:

service@zonthel.com

Contact us promptly after placing your order.

We will make reasonable efforts to accommodate eligible requests before fulfillment begins, but changes and cancellations cannot be guaranteed once an order has entered processing or shipment.

9. Accuracy of Website Information

We make reasonable efforts to keep information on zonthel accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to matters such as:

Product descriptions
Product availability
Prices
Promotions
Shipping charges
Product images
Other Site information

Where permitted by applicable law, we reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.

10. Intellectual Property

Unless otherwise indicated, the content available through zonthel, including our website design, text, graphics, logos, photographs, product presentation, icons, and other materials, is owned by or licensed to STORYFORGE STUDIOS INC or the applicable rights holder.

Such content may be protected by copyright, trademark, and other applicable intellectual property laws.

You may access and use the Site for personal, non-commercial shopping purposes.

Without appropriate authorization, you may not reproduce, distribute, modify, republish, commercially exploit, or otherwise misuse protected Site content.

Nothing in these Terms transfers ownership of zonthel's intellectual property to you.

11. Prohibited Uses

You may not use zonthel or its Services:

For unlawful or fraudulent activities
To violate applicable laws or regulations
To infringe intellectual property or other legal rights
To submit false or misleading information
To transmit malicious software or harmful code
To interfere with the security or operation of the Site
To attempt unauthorized access to accounts, systems, or data
To collect information from the Site through unauthorized automated means
To harass, abuse, threaten, or harm others
To use the Site in a manner that could damage or impair our Services

We may restrict or terminate access where we reasonably believe these Terms have been violated.

12. Third-Party Tools and Services

Certain features of our Site may depend on technology, tools, payment services, shipping providers, analytics services, or other services provided by third parties.

We do not necessarily control the operation of independently operated third-party services.

Your use of those services may also be subject to the terms and policies of the relevant third-party provider.

13. Third-Party Links

zonthel may contain links to websites or services operated by third parties.

These links may be provided for convenience or functionality and do not necessarily constitute our endorsement of the third party.

We are not responsible for the content, availability, security, privacy practices, or independent activities of third-party websites.

Please review the applicable terms and privacy policies before using third-party services.

14. Shopify

zonthel uses Shopify technology to support the operation of our online store.

However, purchases made through zonthel are transactions between the customer and zonthel / STORYFORGE STUDIOS INC, subject to these Terms and our applicable store policies.

Shopify's own services and processing activities may also be governed by Shopify's applicable terms and privacy practices.

15. Privacy

Personal information collected through zonthel is handled according to our Privacy Policy.

Our Privacy Policy explains the types of information that may be collected, how information may be used and shared, cookies and similar technologies, third-party services, international processing, and privacy rights that may apply to customers.

Please review our Privacy Policy before using the Site or submitting personal information.

16. Customer Feedback and Submissions

If you voluntarily submit reviews, comments, suggestions, ideas, photographs, or other feedback to zonthel, you represent that you have the right to provide that content.

Where permitted by applicable law, you grant us permission to use such content for reasonable business purposes related to operating, improving, or promoting our Services.

You must not submit content that is unlawful, misleading, infringing, abusive, malicious, or otherwise violates the rights of another person.

We reserve the right to remove content where reasonably necessary.

17. Availability of Services

We do not guarantee that the Site or every feature will always be available without interruption.

From time to time, access may be interrupted due to:

Maintenance
Technical problems
Security measures
Third-party service interruptions
Network failures
Events outside our reasonable control

We may modify, suspend, or discontinue Site functionality where reasonably necessary.

18. Disclaimer of Warranties

To the extent permitted by applicable law, zonthel and its Services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, technical error, or security incident.

Nothing in these Terms excludes warranties, guarantees, or other consumer rights that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, STORYFORGE STUDIOS INC, zonthel, and their respective directors, officers, employees, affiliates, agents, service providers, and licensors will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Site or Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Any statutory consumer rights available to you remain unaffected where they cannot legally be waived.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless STORYFORGE STUDIOS INC, zonthel, and their affiliates from claims, liabilities, losses, or reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of the rights of another person.

21. Termination

We may suspend or terminate access to the Site or certain Services where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, interferes with Site security, or uses our Services unlawfully.

Termination does not eliminate obligations or liabilities that arose before termination.

22. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

23. No Waiver

A delay in exercising a right under these Terms does not waive that right.

Any waiver must comply with applicable legal requirements.

24. Entire Agreement

These Terms of Service, together with the policies and notices referenced on our Site, constitute the agreement governing your use of zonthel and purchases made through the Site, except where additional terms are expressly provided.

25. Governing Law and Dispute Resolution

These Terms and your use of zonthel will be governed by applicable laws and regulations, including any mandatory consumer protection rules that apply to you and cannot lawfully be excluded by contract.

If a dispute arises concerning an order or use of our Services, we encourage you to contact us first at:

service@zonthel.com

We will make reasonable efforts to review the matter and seek an appropriate resolution.

Nothing in this section prevents a customer from exercising rights or remedies available under applicable mandatory law.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, policies, or applicable requirements.

The latest version will be published on this page.

Your continued use of the Services after an updated version becomes effective will be subject to the updated Terms, to the extent permitted by applicable law.

27. Contact Information

Questions regarding these Terms of Service, an order, or our Services may be directed to:

Customer Service Email:
service@zonthel.com

Customer Support Phone:
+1 7193536745

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

For questions concerning an existing order, please include your Order Number and Order Email whenever possible.

Get in touch

Do you have any questions?